Refund policy

🔄 Return & Refund Policy

At Brandiology, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

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📦 Returns

You may request a return or exchange within 3 days of receiving your order if:

• You received a damaged product
• You received a wrong item

👉 The product must be unused, sealed, and in its original packaging.

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❌ Non-Returnable Items

We do not accept returns in the following cases:

• Used or opened products
• Change of mind after delivery
• Minor packaging damage (without affecting the product)

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💸 Refunds

Once your return is approved:

• Your refund will be processed within 3–5 working days
• Refund will be issued via:
  • Bank transfer
  • EasyPaisa / JazzCash

👉 Shipping charges are non-refundable

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🔁 Exchanges

We offer exchanges only for:

• Defective products
• Incorrect items delivered

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🚚 Return Process

To request a return:

1. Contact us via WhatsApp or Email
2. Share your order number + issue details
3. Our team will guide you through the return process

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📞 Contact Us

📱 WhatsApp:
0320 8839774

📧 Email:
cs@brandiology.pk

📍 Location: 
80-B Quaid-Azam Industrial Estate Lahore